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01803 867 266

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FREE Post and Packaging

Hand Personalised Jewellery

Express Delivery

Christmas Delivery Information

Order your Christmas Gift today and get it delivered anywhere in the world for FREE. To guarantee delivery* in the UK by Christmas, orders must be received as follows:-

  • For our standard, free delivery, orders placed up to 2pm (GMT) on Thursday 20th December will be dispatched same day with a 1-2 day delivery time.
  • For our Express Service for next day delivery, orders should be placed by Friday 21st December at 2pm (GMT).

Any orders placed after this period will not be shipped in time for Christmas and therefore will leave our Studio on 27th December 2018 for 1-2 days delivery time. During this busy period, we cannot guarantee specific delivery dates or times and are not able to advise recipients of impending deliveries.

International Delivery Dates

To guarantee* delivery before Christmas to countries outside of the UK, orders must be received before the following dates:-

  • Tues 04 Dec - Africa, Middle East
  • Fri 07 Dec - Asia, Far East, Cyprus, Malta, Eastern Europe (except Czech Republic, Poland, Slovakia)
  • Sat 08 Dec - Caribbean, Central and South America
  • Mon 10 Dec - Australia, Greece, New Zealand, Turkey
  • Fri 14 Dec - Canada, USA, Czech Republic, Italy, Poland
  • Sat 15 Dec - Finland, Sweden
  • Mon 17 Dec - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
  • Tues 18 Dec - Belgium, France, Ireland, Luxembourg

*We do guarantee pre-Christmas delivery for in-stock items but will not be responsible for any parcel stuck with your resident country customs, missing parcels or any Royal Mail issues that may prevent your delivery arriving in good time.

Customer Service

Our customer service line will operate normal hours during the run up to Christmas 9:00 17:00 (Monday to Saturday)

Please contact our customer service team if you have any questions at all with regards to your Christmas order. You can also reach out to us via phone by calling at 01803 867 266.

Returns Policy

Extended return's policy - For Christmas gifts purchased after 24th November, customers will have up until Friday 11th January 2019 to make any returns.

Please visit our main Delivery and Returns page and T's and C's for details of our standard policies.

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