Please expect slightly longer
delivery times during this period
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Customer Service

Shipping & Delivery
Items are posted First Class. Items over £50 are posted First Class Signed for.
Unless you’re having a personalised jewellery item specially made or ordered, delivery is normally within five to seven working days.
If you want more information about delivery for a product that you’ve already ordered, please get in touch with us or 01803 732071.

International Delivery Zones

Western Europe

Ireland, Belgium, Luxembourg, Netherlands, Denmark, France, Germany, Monaco, Greece, Portugal, Italy and Spain.

Please allow five to seven working days from dispatch.

Rest of Europe

Albania, Andorra, Armenia, Austria, Belarus, Bosnia and Herzegovina, Bulgaria, Cape Verde, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greenland, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Macedonia (Republic of), Malta, Moldova (Republic of), Montenegro, Norway, Poland, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Turkey and Ukraine.

Please allow five to 10 working days from dispatch.

USA and Canada

Please allow five to 10 working days from dispatch.

Asia and Australasia

Australia, Brunei Darussalam, China, Hong Kong, Indonesia, Japan, Korea (Democratic People's Republic of), Korea (Republic of), Lao People's Democratic Republic, Macao, Malaysia, Myanmar, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam.

Please allow five to 10 working days from dispatch.

Rest of the world

Please allow five to 14 working days from dispatch. If you want to check timing or costs of delivery, please contact us; we'll be happy to help.

Privacy & Security

Privacy Policy

What We Do With The Stuff We Know

At Bloom Boutique, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

Bloom Boutique's Privacy Commitment

The Bloom Boutique website (the "Site") is owned and operated by Bloom Boutique. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Bloom Boutique at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.


Your use of the Site, and any disclosure of personal information via the Site signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

Information About You

When you register to purchase products through our website we ask for information such as your name, e-mail address, postal address, and contact details. Bloom Boutique then keeps a record of this information.

If you place an order with us and elect for us to store your credit or debit card details, Bloom Boutique will keep a record of those details. For more information about how credit and debit card details are stored and used by Bloom Boutique, please see 'how we protect information' below.

We keep a record of any purchase/s you make from us. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with our website.

If you contact Bloom Boutique by telephone (via our customer service centre or otherwise) we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.

We may ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at Bloom Boutique. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.

How We Use Your Personal Data

All the information we collect via the Site, or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

  1. Planning and managing Bloom Boutique's business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
  2. Technical administration of our website.
  3. Research.
  4. Providing you with information about the services we offer.
  5. Letting you know about offers and news from Bloom Boutique.
  6. Letting you know about offers, news and products from partner stores on our site.
  7. To verify details of your payment method or credit card account.

During your registration process you are given the opportunity to select some of the ways in which we may use your details.

Data Over The Internet

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at Bloom Boutique, you're agreeing and authorising us to process data in this way.

How We Protect Information

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transactions such as payments.

We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.

Only employees, our partners and any third party service providers who need the information to perform a specific job are granted access to personally identifiable information.

Storing Your Credit and Debit Card Details

If you have elected to store your credit or debit card details with Bloom Boutique those details will appear automatically on the Payments page when you login and proceed to purchase a product with us. To ensure the security of your credit and debit card details we:

  • mask your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card, the name (as it appears on the credit or debit card) and card type will be visible to you on the Payments page. Of course, we use all of your credit or debit card information to process your order but we do not display this information on the Payments page in order to ensure that no-one can accidentally see it.
  • require a CV2 (card security) number: we will ask you to enter your CV2 number even when using the stored card function.

If you would like to revise the credit and debit card details you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like those details erased from our records, you can do so by contacting us in accordance with the information provided at 'further information' below.

How You Can Help Us Protect Your Information

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

Further Information

If you have questions about your personal data or our privacy policy, please contact us at or phone us on 01803 732071.

To see all the information we have about you, and to correct any inaccuracies, please write to us at: Bloom Boutique, PO Box 257, Totnes, TQ9 9FF

How To Unsubscribe

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly

Changes To Privacy Policy

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Bloom Boutique website.

Cookie Policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Bloom Boutique using cookies to provide you with a fully functional shopping experience. The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

Returns & Replacements
For most products, you have 14 days to notify the us if you want to cancel the order or exchange the item. The cancellation period will expire 14 days from the day on which you receive the goods you have ordered. This applies to cancelable goods (engraved items are not returnable).

How To Cancel Your Order, or Return or Exchange a Product

  1. Contact us to let us know that you wish to cancel your order, or return or exchange a product.
  2. If already received, package the item up and send it back to us within 14 days of letting us know that you want to cancel your order and return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you will have to bear the direct cost of returning the product 

    Please contact us:

    Bloom Boutique
    Unit 2 Wills Road
    TQ9 5XN

    01803 867266

Please don’t destroy or throw away any product, even if it’s faulty, as this may affect any refund you may be entitled to.

Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it (this includes, in the context of a return, when the product is in transit back to the seller).

Please note that if you request to begin the performance of a service during the above cancellation period that you will be liable to pay for the service you received prior to your communication to us that you intend to cancel the contract.

What You Can't Send Back

Unfortunately, some items are non-cancelable and non-refundable:

  • Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by the seller to all customers), is personalised or otherwise can't be resold due to a bespoke element
  • Perishable products (like food or flowers)
  • Creative pieces that are specially commissioned when you place an order, like art, sculpture and ceramics
  • Personal items sold with a hygiene seal (like cosmetics or underwear) where the seal is broken.

To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.

Average Customer Rating:
4.6/5 Feefo

Independent Service Rating Based on 6256 verified reviews Read all reviews
"Great product, great service, great company."
I found the website by chance. They have a beautiful selection at very good...
Philomena McKayed - 1 day ago
Excellent!! Beautiful necklace with quick delivery and very reasonable price...
Amy Clarke - 1 day ago
"Beautiful products great service"
Brilliant fast service
Linda Galway - 1 day ago
Lovely necklace very well made , beautiful packaging , nice and easy process....
Trusted Customer - 1 day ago
*Delivery on time! *Great customer service *Item received was as shown I'd...
Kay - 1 day ago
"Happy customer and I will buy again!"
Beautiful range of products at affordable prices. Simple ordering process for...
Trusted Customer - 1 day ago
Third item bought from bloom. Excellent service. Lovely products
Debbie Taylor - 1 day ago
"Brilliant personalised birthday gift!"
The service and delivery was excellent. It was a present and it was easy to...
Kirstein Ryan - 2 days ago
"Beautiful gift."
Beautiful gift, just delighted with it. Due to the current situation with covid...
Trusted Customer - 2 days ago
"18th birthday gift"
Simple to order, delivered on time and the recipient loved her gift.
Lee Bissell - 2 days ago
"Excellent gifts and quality and free shipping! Wow"
Certainly a 5* service, I have purchased a few items now and found them of an...
Trusted Customer - 2 days ago
"Lovely gift"
Beautifully made necklace. Lovely presentation and quick dispatch. Really happy...
Trusted Customer - 2 days ago
"Great purchase"
Prompt delivery and high quality product! Beautiful packaging as well
Trusted Customer - 2 days ago
"Lovely present"
Lovely gift arrived really fast before estimated delivery and looks lovely....
Trusted Customer - 2 days ago
"Beautiful product!"
Beautiful necklace, it was a birthday present for my daughter. She loved it. I...
Sue Meyrick - 2 days ago