Free Worldwide Delivery with Luxury Gift Box

Delivery & Returns

Delivery Options for UK

All items are posted First Class Royal Mail with proof of postage. Your order will be, beautifully wrapped and well packaged upon arrival.

We aim for all orders to be delivered within 1-2 working days of dispatch for our standard delivery option, however if you need a guaranteed, speedier service, you can pay a small fee to upgrade to Express which means that you will receive your order next day.

Orders placed after 2pm will be dispatched the following working day. If you want more information about delivery for a product that you’ve already ordered, please get in touch with us at either enquiries@bloom-boutique.co.uk or by phone on 01803 867266.

Europe Including Ireland

Please allow 5 to 7 working days from dispatch.

Rest of the World

Please allow 7-14 working days from dispatch. 

Returns Policy

We want to ensure that your purchase arrives on time, safe and sound, and as you intended however on the odd occasion our best effort can fail us.

UK Returns Process for UK

If you are unhappy with your purchase or have simply changed your mind, we offer a full refund on any products that have not been personalised. The product should be returned within 28 days of the original purchase date and received back in its original packaging and be fit for re-sale. Unfortunately, we do not offer free returns for international customers, however if an item is faulty please do make contact with us.

The returns procedure is just 7 simple steps:
Please contact Bloom Boutique either by emailing enquiries@bloom-boutique.co.uk or call 01803 867266 and explain the reasons for your refund.

• If your refund is accepted, we will send you a website link to the Royal Mail website.
• Click on the link and fill out the form (all 3 steps).
• Print off the pre-paid returns label given.
• Please ensure you return is sent in the original packaging or a padded envelope and enclose your order form or a note stating your reason for the return, order number and name.
• Take your parcel to your local Royal Mail office where they will provide you with a tracking number – keep this receipt as it is your proof of postage.
• Your return will be processed within 14 days.

Need an exchange?

We will be happy to exchange items to UK addresses within our returns policy period. If you do need an alternative item, please contact us by emailing enquiries@bloom-boutique.co.uk or call 01803 867266 with details of the product you would like to receive. We will process your request as soon as practically possible.

Which items am I not able to return?

If a product has been personalised, it unfortunately cannot be returned as this product cannot be resold.

Earrings are non returnable due to health and safety reasons. This does not affect your right to return faulty products or your statutory rights.

What if something is faulty?

On the rare occasion that we don’t quite meet your expectation and fall short on providing a quality product then we ask that you contact us via this link where we are on hand to help. Please return the product under our normal returns procedure within 28 days from the dispatch date and will be happy to exchange it for the same item or issue a full refund along with the postal cost.

Will I receive a refund?

All returns where an exchange is not acceptable will be refunded to the credit/debit card or PayPal account used for the original purchase within 14 calendar days from receipt of goods returned.  This does not affect your statutory rights as a consumer.

What is your Return Address?

Bloom Boutique Ltd
Unit 2/3 Wills Road
Totnes
Devon
TQ9 5XN

Average Customer Rating:
92%
4.6/5 Feefo

Independent Service Rating Based on 4825 verified reviews Read all reviews
100%
"Couldn't be happier"
Ordered 3 personalised necklaces for my bridesmaids and couldn’t be happier....
Hannah - 23 hours ago
100%
"Excellent"
Amazing, easy and fast
Romney dallimore - 1 day ago
100%
"Plenty of options"
Quick delivery, stunning product. Second time I’ve ordered from this site...
Doreen Paisley - 1 day ago
100%
"Just beautiful"
Bought as a girf for my friends 40th, absolutely loved it, will definitely be...
Gina Kearney - 2 days ago
100%
"Perfect."
My daughter needed to find a birthday gift for her friend. We stumbled upon...
Trusted Customer - 2 days ago
100%
"Would Recommend!"
A lovely personalised gift, arrived in good time too.
Trusted Customer - 2 days ago
100%
"Very pleased"
Lovely bracelet, lovely wrapped and quick delivery. Thank you.
Mejoolie12 - 3 days ago
100%
"Exceptional quality and delivery!"
I had such a wonderful experience with bloom boutique. I bought a personalized...
Sandra De Jesus - 3 days ago
100%
"Superbly petfect"
Excellent service beautiful product exactly as was on line for my friends 50th...
linda ramsay - 3 days ago
100%
"Great products with super fast delivery"
Great service, super fast delivery. I like the fact delivery is included and...
Trusted Customer - 3 days ago
100%
"Everything was so easy to customise and it’s beautiful"
It’s amazing I’m so in love with my necklace
Claire O Sullivan - 3 days ago
100%
"love the item"
great service came on time
Trusted Customer - 3 days ago
100%
"Great!"
My order was processed and shipped really quickly and I was always reminded how...
Astrid Wenz - 3 days ago
100%
"Great company, good value"
Very nice jewellery and lovely packaging. Good value and arrived quickly. Would...
Trusted Customer - 4 days ago
80%
"Lovely gift for my sisters birthday!"
Item was as expected and came quickly in time for my sisters birthday. Really...
Trusted Customer - 4 days ago