Where is my order?
All UK orders are expected to arrive within 5 working days of dispatch.
European and Rest of the world orders can be tracked with Royal Mail on Track and Trace and using your provided Royal Mail tracking number. Any concerns, please contact our customer care team with your order number and delivery address.
I haven't received an email confirmation, what should I do?
Confirmation is emailed as soon as an order is placed, be sure to check your junk or spam inbox as they can sneak into the wrong inbox. Otherwise please contact our fantastic customer care team on our Contact Us page with your delivery address and they will be sure to locate your order.
How do I send an item as a gift?
It can be difficult seeing friends and family during this time so send the gift directly to them. You can add their delivery address and tick a box to confirm this is a gift to ensure the prices will be removed from the order form. A gift message can also be entered which will be printed onto the order form. Your gift will be beautifully wrapped and well packaged upon arrival.
Can I send a Gift voucher?
Sometimes it is just too hard to choose the perfect piece from our beautiful designs so a gift voucher could be the perfect option! Gift Vouchers are delivered by email and contain instructions to redeem them at checkout. Our gift vouchers are redeemable against any of our current products and will expire 12 months after purchase. Gift Vouchers can be found at the following link; Gift Vouchers
Can I add Additional Charms to my Purchase?
Additional discs and birthstones can be attached to the majority of our personalised designs. Simply add the required additional charm to the basket along with the bracelet or necklace and our fantastic team will have this attached as requested. The available additional charms can be seen on the following link; Additional Charms.
My order has arrived wrong, what should I do?
All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team with an image of the error along with an image of the quality assurance sticker and they will have this resolved for you.
My item has tarnished, what should I do?
Some of our items are made from plated metal so we include the care card to detail how to look after your personalised jewellery. As advised it can tarnish over time and more so if your item has come into contact with water however if your item is under 3 months old, contact us with an image and we will help in having this resolved.
My order is wrong, what can I do?
Once your order has been placed, we are simply unable to amend or cancel. Because of this, we do our best to eliminate any mistakes before the order is placed by asking you to review and tick the box to confirm all the personalisation and delivery address is correct.
Can I Return/Exchange my Items?
On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. All personalised items are ineligible for return or refund.
Earrings are non-returnable due to health and safety reasons.
Will the cost of shipping increase?
At the moment there will not be any increase in shipping overseas, and we will work hard to make sure we don't have to increase any costs.
Can I still return my order?
Simply get in touch with our friendly customer care team who will be happy to assist. Please send an email to firstname.lastname@example.org or use the contact us form here.
Will my order take longer to arrive?
Delivery times will hopefully remain the same and details can be found here. We apologise for any delays and can not be held responsible for delays due to customs. If your order was dispatched via a tracked service you can visit Track and Trace to follow your order using your Royal Mail tracking number.
Will I have to pay customs fees?
If there are customs fees, these aren't covered by Bloom Boutique and are payable by the customer upon delivery. Custom fees are applied by the carrier and are dependent on local laws. For more information, we'd suggest getting in touch with your local customs office so you're not surprised by any unexpected delivery charges.
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