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FAQ

I haven't received an email confirmation, what should I do? 

Confirmation is emailed as soon as an order is placed, be sure to check your junk or spam inbox as they can sneak into the wrong inbox. Otherwise please contact our fantastic customer care team on our Contact Us page with your delivery address and they will be sure to locate your order. 

 

How do I send an item as a gift?

It can be difficult seeing friends and family during this time so send the gift directly to them. You can add their delivery address and tick a box to confirm this is a gift to ensure the prices will be removed from the order form. A gift message can also be entered which will be printed onto the order form. Your gift will be beautifully wrapped and well packaged upon arrival.

 

Can I send a Gift voucher?

Sometimes it is just too hard to choose the perfect piece from our beautiful designs so a gift voucher could be the perfect option! Gift Vouchers are delivered by email and contain instructions to redeem them at checkout. Our gift vouchers are redeemable against any of our current products and will expire 12 months after purchase. Gift Vouchers can be found at the following link; Gift Vouchers

 

Can I add Additional Charms to my Purchase?

Additional discs and birthstones can be attached to the majority of our personalised designs. Simply add the required additional charm to the basket along with the bracelet or necklace and our fantastic team will have this attached as requested. The available additional charms can be seen on the following link; Additional Charms.

 

My order has arrived wrong, what should I do?

All our beautiful items are created by our skilled team of makers and engravers, though human error can happen from time to time. Contact our customer team with an image of the error along with an image of the quality assurance sticker and they will have this resolved for you. 

 

Where is my order?

All orders will leave our studio within 3-5 working days unless an Express delivery option was selected. All UK orders are expected to arrive within 5 working days. 
European and Rest of the world orders can be tracked with Royal Mail on Track and Trace and using your provided tracking number. Any concerns, please contact our customer care team with your order number and delivery address.  

 

My item has tarnished, what should I do?

Some of our items are made from plated metal so we include the care card to detail how to look after your personalised jewellery. As advised it can tarnish over time and more so if your item has come into contact with water however if your item is under 3 months old, contact us with an image and we will help in having this resolved. 

 

My order is wrong, what can I do?

Once your order has been placed, we are simply unable to amend or cancel. Because of this, we do our best to eliminate any mistakes before the order is placed by asking you to review and tick the box to confirm all the personalisation and delivery address is correct. 

 

Can I Return/Exchange my Items?

On the rare occasion that you are unhappy with your purchase, we offer a full refund on any products that have not been personalised. All personalised items are ineligible for return or refund.
Earrings are non-returnable due to health and safety reasons.

Average Customer Rating:
92%
4.6/5 Feefo

Independent Service Rating Based on 9256 verified reviews Read all reviews
100%
"Amazing! So so happy!!"
Very easy to order and lots of options available. The service is quick and it...
Amy - 14 hours ago
100%
"Beautiful bracelets"
Beautiful bracelets and fast delivery
Trusted Customer - 14 hours ago
100%
"Better than expected"
Beautiful bracelet better than than the pictures online beautiful box and...
Peter Smith - 14 hours ago
100%
"Brill"
Fast delivery. Excellent product
Trusted Customer - 14 hours ago
100%
"Amazing Jewellery"
I absolutely love Bloom Boutique! I’ve ordered from them 3 times and each...
Poppy Harris - 14 hours ago
100%
"Fantastic service and products"
Fantastic service I would definitely buy again
Trusted Customer - 15 hours ago
100%
"Excellent service"
Great packaging and extra fast service I got it the next day!!
Rosie Roberts - 15 hours ago
100%
"I will defo order from bloom boutique again"
Great service and product, fast delivery
Trusted Customer - 15 hours ago
80%
"She loves it❤"
Was really straight forward and easy to navigate through. Product were...
Mihi Blackmore - 15 hours ago
100%
"Brilliant"
Brilliant time frame, came the morning after ordering and I am so impressed...
Michaela Collins - 15 hours ago
100%
"Love everything about bloom, the elegance of the product"
Above excellent, beautiful products and good postage
Mariam Clark - 23 hours ago
100%
"Excellent product and service"
Excellent really happy with my purchase. A sterling silver beautiful birth...
Charlene Johnson - 1 day ago
100%
"Great service and lovely jewellery"
A smooth payment process and extremely quick delivery, and the packaging was...
Trusted Customer - 1 day ago
100%
"Lovely gifts"
Excellent surprise and beautiful products. Will definitely order again.
Susan Nally - 1 day ago
100%
"Fabulous necklace"
Love this necklace bought it as a present for my sister in law can’t wait for...
Linda Casey - 1 day ago