Free Worldwide Delivery with Luxury Gift Box
COVID-19 UPDATE - DELIVERY INFO

Frequently Asked Questions

Who can I contact to discuss my order and when?

To contact our customer enquiries team, please send us an email at enquires@bloom-boutique.co.uk or call 01803 867 266. 

The friendly customer services team are on hand to answer all of your questions from 9am to 5pm Monday to Friday, no matter how big or small, nothing is too much trouble!

How long will my personalised jewellery order take to arrive?

All items are posted FREE First Class delivery via Royal Mail (1-3 working days). UK Express is also available at an additional rate. All delivery dates are an estimate.

Occasionally Royal Mail may take longer to deliver your items, especially during peak times such as Christmas and Valentine’s Day.

If you have not received your items within 5-7 working days please contact the customer enquiries team who will endeavour to track your parcel.

How can I make payment?

We accept a variety of payment methods including Maestro, Master Card, Visa, Visa Debit and PayPal.

Can I pay in Euros or Dollars?

All prices are available to view in Euros and US Dollars using our currency converter which can be found in the top-right hand corner of the front page. This is updated everyday and converts the price using the current exchange rate. 

Do you ship internationally?

Yes, Bloom Boutique ship to a variety of locations around the world. To see a full list of international shipping destinations please follow the link below:

https://www.bloom-boutique.co.uk/delivery-returns

How will my items be packaged?

All items are packaged in our FREE bespoke Bloom Boutique packaging. This includes a Bloom Boutique gift box and a gift card of your choice.

To select a gift card, box or organza bag, follow the instructions on the ‘Personalise this item’ tab before proceeding to checkout.

Can my order be sent to a different address?

To send your order to an alternate address please select the shipping address option at the checkout and enter the address of the recipient.

You may also wish to enter a FREE gift message at the checkout if the order is being purchased as a gift.

Can I return/exchange my item?

Due to the nature of the products, items that have been personalised or engraved cannot be returned unless faulty.

All other items can be returned, with their original packaging, within 28 days.

Please ensure your return is sent in the original packaging or a padded envelope and enclose your order form or a note stating your order number, name and return address. If you have a quality assurance sticker on your paperwork please ensure this is with your return

Please do not destroy or throw away any products or packaging even if it’s faulty, as this may affect any refund you may be entitled to.

In the interests of hygiene, earrings cannot be returned or refunded.

Do you offer student discount?

Yes, Bloom Boutique has partnered with Student Beans, to offer a huge 20% off across the site. To unlock this mega discount, use the link below and sign up using your university email address. This gives you access to an exclusive discount code which can be used on all of our products. Just simply enter the code at the checkout.

https://www.bloom-boutique.co.uk/bloomboutique-studentdiscount

Why does my jewellery look different to the picture on the website?

Some of our jewellery, including the hammered disc collection, is specially created by hand. This can lead to subtle variations in the style, colour and texture of the jewellery.

Where possible we endeavour to personalise your jewellery as closely as the product image displays.

Can I add another personalised disc or charm to my jewellery?

Additional charms can be purchased alongside your order or separately. These additional charms can be lovingly placed on the jewellery for you by our expert jewellers.

To do this please contact customer services.

To purchase extra charms please follow the link below:

https://www.bloom-boutique.co.uk/bloom/additional-charms

If you purchase charms separately please note that you will need pliers to attach the jump ring to your jewellery.

How do I add more than one of the same item to my basket?

If you require more than one of the same item, with a different personalisation on each product then please add them to your basket individually. This will allow you to add the exact engraving that you require on each one.

How do I care for my Jewellery?

To care for your jewellery please avoid coming into contact with water, perfume, lotions, hairsprays and detergents as this may cause your jewellery to tarnish. Most of our jewellery is costume jewellery and is therefore not designed to be worn constantly.

Please do not sleep or shower with your jewellery.To keep your jewellery looking its best, polish using a soft cloth or gently buff.

Please be aware that over the course of time, discoloration may occur with silver or gold plated jewellery. This is due to general wear and tear and the acidity of your skin.

When you are not wearing your jewellery, it should be stored in a box, or wrapped in tissue paper to maintain its polished look and avoid tarnishing.

In the interests of hygiene, earrings cannot be returned or refunded.

Replacement or exchange can only be considered where jewellery has been treated with care, and has not been personalised.

Average Customer Rating:
92%
4.6/5 Feefo

Independent Service Rating Based on 5244 verified reviews Read all reviews
100%
"A great gift idea!"
This beautifully packaged engraved necklace was a birthday gift to my...
Trusted Customer - 1 day ago
100%
"Can’t wait to shop again!"
Website was super easy to use and navigate. Payment was easy and the delivery...
Lucy - 2 days ago
100%
"Excellent service and quality"
Would definitely recommend. Great service and very good quality
Trusted Customer - 2 days ago
100%
"Beautiful gift ????"
Fast shipping. Exellent company
Anna Guga - 2 days ago
100%
"Engraved Necklace"
I am absolutely delighted with the engraved necklace of my grandmothers...
Trusted Customer - 2 days ago
100%
"Great product"
Excellent product and good service
Robin Watkins - 2 days ago
100%
"Excellent service and beautiful necklace"
Easy to order and quick delivery. Necklace was for my daughters birthday and...
Carol Devlin - 2 days ago
100%
"Must have one!"
It’s definitely a nice gift for a girl! So beautiful and cute. Service is...
Prabhu Subbiah - 3 days ago
100%
"Beautiful!"
Beautiful jewellery, beautifully made & quick delivery. Very happy with my...
Trusted Customer - 3 days ago
100%
"Utterly fantastic!"
Excellent service, and the most beautiful parcel I ever received. Attention to...
Stacy Bellingham - 3 days ago
100%
"Very pleased with the service."
I was very pleased with the quick delivery of my order. It is a birthday...
Avril Barnes - 3 days ago
100%
"Beautiful Jewellery, Beautifully packaged"
Easy to order from their site. Lots of beautiful jewellery to choose from....
Mandy Beaumont - 3 days ago
100%
"necklace"
very good quality came very quickly was a present for my mum she loved it
Trusted Customer - 3 days ago
100%
"5/5"
Product was perfect and the delivery was quick
Trusted Customer - 3 days ago
100%
"Gorgeous jewellery and very good quality"
Very quick service! No problems and personalisation was great without any...
Michelle Morton - 3 days ago