Delivery Update

YOU CAN STILL SHOP WITH US

Due to the current situation, we have had to extend our delivery dates.

Following social distancing guidelines, we have now been able to bring back a small team who have been processing all the orders made over the past few weeks.

All new orders will now be processed and dispatched by the 17th of July. We will continue to monitor the situation and update you with any changes.

We would like to thank everyone who has supported us during these difficult times.

PLEASE NOTE: Orders placed before 08/07 will be dispatched by the 15/07

Delivery Options for the UK

All items are posted First Class Royal Mail with proof of postage. Your order will be beautifully wrapped and well packaged upon arrival.

PLEASE NOTE: Due to a manufacturing issue during the COVID19 lockdown, your order may arrive in a slightly different box than our ribbon tied gift box. We will be solving this issue as soon as possible. Thank you for your continued support during these difficult times.

During this time we have less staff in the Studio and are following Social Distancing guidelines. This is to ensure our fantastic team stays safe. This means we are unable to have orders dispatched as quickly as our normal speedy service. We aim for all orders to be dispatched within 7 working days for our standard delivery option. Once dispatched we expect your personalised order to arrive within 1-5 working days.

If you need a guaranteed, speedier service, you can pay a small fee to upgrade to Express which means that you will receive your order on the next working day. Orders placed after 2pm will be dispatched the following working day.

*PLEASE NOTE: Royal Mail is currently experiencing service delays across the country so there may be a longer delay between dispatch and delivery, more information can be found via this link - Royal Mail Service Update.

Delivery Options Outside the UK

Due to the current situation, there have been service disruptions to deliveries outside the UK, though we still offer international delivery services please expect delays to your parcels being received.

Please find below a shortlist of countries that are currently experiencing service delays, the full list can be found via this link - Royal Mail International Delivery

• Australia
• Belgium
• France
• Germany
• Ireland
• Italy
• Netherlands
• Spain
• USA

PLEASE NOTE: that there are currently selected countries not accepting mail, unfortunately, we will not be accepting orders from those countries. A list of these can be found via the following link - Royal Mail International Delivery.