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Privacy Policy

Privacy & Security

privacy policy

 

what we do with the stuff we know

 

At Bloom Boutique, we recognise that privacy and security is a major concern. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

 

Bloom Boutique's privacy commitment

 

The Bloom Boutique website (the "Site") is owned and operated by Bloom Boutique. We are committed to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes. We use your personal information to support and enhance our relationship with you. We only share your personal information in accordance with the Data Protection Act 1998 and other applicable laws. You may contact Bloom Boutique at any time with any privacy questions or concerns and to see the personal information you have given us and request correction.

 

consent

 

Your use of the Site, and any disclosure of personal information via the Site signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy.

 

information about you

 

When you register to purchase products through our website we ask for information such as your name, e-mail address, postal address, and contact details. Bloom Boutique then keeps a record of this information.

 

If you place an order with us and elect for us to store your credit or debit card details, Bloom Boutique will keep a record of those details. For more information about how credit and debit card details are stored and used by Bloom Boutique, please see 'how we protect information' below.

 

We keep a record of any purchase/s you make from us. This means we can help to deal with any queries or problems you may have, and also so we can ensure that any information that we send to you is relevant.

 

We keep a record of any e-mail correspondence you send us, so we can track any problems or concerns you've had with our website.

 

If you contact Bloom Boutique by telephone (via our customer service centre or otherwise) we may record, store and use that call for future training or business purposes. This includes, without limitation, use for the purpose of dispute resolution and/or complaints management.

 

We may ask you questions at registration, and from time to time by email, that will give us information that will be used to improve your experience of shopping at Bloom Boutique. You do not have to answer these questions, but if you do we can communicate with you in a more relevant way.

 

If you would like to revise the information you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like your information erased from our records, you can so do by contacting us in accordance with the information provided at 'further information' below.

 

how we use your personal data

 

All the information we collect via the Site, or through correspondence (including telephone calls) with you is used to operate and improve the service we offer you and to personalise our service. We are committed to using your personal information only for:

 

  1. Passing on your orders to your chosen notonthehighstreet.com partner(s) so they can supply goods and services to you and for customer administration. Our partners may use subcontractors (including to assist with delivery and fulfilment) to process and provide your orders to you.
  2. Planning and managing Bloom Boutique's business activities, including analysis of customers' shopping habits, success of advertisements and push notifications and product and style preferences of our customers.
  3. Technical administration of our website.
  4. Research.
  5. Providing you with information about the services we offer.
  6. Letting you know about offers and news from Bloom Boutique.
  7. Letting you know about offers, news and products from partner stores on our site.
  8. To verify details of your payment method or credit card account.

 

During your registration process you are given the opportunity to select some of the ways in which we may use your details.

 

data over the internet

 

The internet is a global network, so it is possible for your data to travel internationally, which may include places outside the European Union. If you visit or shop at Bloom Boutique, you're agreeing and authorising us to process data in this way.

 

how we protect information

 

You acknowledge that the Internet is not a 100% secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

 

We take every precaution to protect your information. To this end all personal information stored by us is kept on a server in a secure environment.

 

Secure Socket Layer ("SSL") encryption technology is used for protection of information in transit for any sensitive transations such as payments.

 

We do not store or process your card details ourselves, they are processed and stored via one of our contracted third party service providers.

 

Only employees, our partners and any third party service providers who need the information to perform a specific job are granted access to personally identifiable information.

 

storing your credit and debit card details

 

If you have elected to store your credit or debit card details with Bloom Boutique those details will appear automatically on the Payments page when you login and proceed to purchase a product with us. To ensure the security of your credit and debit card details we:

 

  • mask your credit or debit card number on the Payments page: only the last four digits of your credit or debit card number, the expiry date of that credit or debit card, the name (as it appears on the credit or debit card) and card type will be visible to you on the Payments page. Of course, we use all of your credit or debit card information to process your order but we do not display this information on the Payments page in order to ensure that no-one can accidentally see it.
  • require a CV2 (card security) number: we will ask you to enter your CV2 number even when using the stored card function.

 

If you would like to revise the credit and debit card details you have provided to us because you feel that what we currently have on record is incorrect, and/or you would like those details erased from our records, you can do so by contacting us in accordance with the information provided at 'further information' below.

 

how you can help us protect your information

 

Please keep in mind that whenever you voluntarily disclose personal information online in non-protected environments - for example on message boards, through email, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Also remember to close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems.

 

further information

 

If you have questions about your personal data or our privacy policy, please contact us at bloomboutiqueenquiries@gmail.com or phone us on 01803 867266.

 

To see all the information we have about you, and to correct any inaccuracies, please write to us at: Bloom Boutique, Unit 2 Wills Road, Totnes, TQ9 5XN

 

how to unsubscribe

 

If you no longer wish to receive any further email messages, post or other communications from us or you no longer wish to be contacted by other companies who you permitted us to provide your details to then please change your communication preferences accordingly bloomboutiqueenquiries@gmail.com.

 

changes to privacy policy

 

We reserve the right to change our privacy policy, whilst of course keeping it within all relevant legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information at all times, and may notify you of such changes by uploading the revised privacy policy on the Bloom Boutique website.

 

cookie policy

 

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Bloom Boutique using cookies to provide you with a fully functional shopping experience. The data we collect through these cookies is solely for the purpose of enhancing our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at bloomboutiqueenquiries@gmail.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Bloom Boutique, Unit 2 Wills Road, Totnes, TQ9 5XN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

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