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Care and Cleaning

Please be aware that over the course of time, discoloration may occur with silver or gold plated jewellery. This is due to general wear and tear and the acidity of your skin. When you are not wearing your jewellery, it should be stored in a box, or wrapped in tissue paper to maintain its polished look and avoid tarnishing.

Silver, gold and rose gold plated jewellery

To care for your jewellery please avoid coming into contact with water, perfume, lotions, hairsprays and detergents as this may cause your jewellery to tarnish. Most of our jewellery is costume jewellery and is therefore not designed to be worn constantly. Please do not sleep or shower with your jewellery. To keep your jewellery looking its best, polish using a soft cloth or gently buff.

Sterling Silver (925) jewellery

Sterling Silver is a precious metal that will naturally tarnish over time. This darkening of the metal is not related to its quality, it is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. To slow down the tarnishing, we recommend that your jewellery is stored in a container (ideally a lined box or soft pouch) and away from direct sunlight. To remove the tarnished layer we suggest that you polish your jewellery with a soft cloth periodically.

Gold and Rose Gold Plate (18K) jewellery

All of our charms and chains are made from high quality 18 Karat gold plate. Gold plate may tarnish over time but the darkening of the metal is not related to its quality. It is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. We recommend you to treat your jewellery with utmost care and attention. We advise you to remove your jewellery before going to bed, showering, doing housework or swimming and keep it in a jewellery box; avoid direct exposure to some chemicals (solvent, hair spray, perfumes) and high temperatures. We suggest that you polish your jewellery with a soft cloth periodically.

For more information on how to care for specific items of jewellery please call us on 01803 867 266

In the interests of hygiene, earrings cannot be returned or refunded

Replacement or exchange can only be considered where jewellery has been treated with care, and has not been personalised.

Average Customer Rating:
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4.6/5 Feefo

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100%
"A great gift idea!"
This beautifully packaged engraved necklace was a birthday gift to my...
Trusted Customer - 1 day ago
100%
"Can’t wait to shop again!"
Website was super easy to use and navigate. Payment was easy and the delivery...
Lucy - 2 days ago
100%
"Excellent service and quality"
Would definitely recommend. Great service and very good quality
Trusted Customer - 2 days ago
100%
"Beautiful gift ????"
Fast shipping. Exellent company
Anna Guga - 2 days ago
100%
"Engraved Necklace"
I am absolutely delighted with the engraved necklace of my grandmothers...
Trusted Customer - 2 days ago
100%
"Great product"
Excellent product and good service
Robin Watkins - 2 days ago
100%
"Excellent service and beautiful necklace"
Easy to order and quick delivery. Necklace was for my daughters birthday and...
Carol Devlin - 2 days ago
100%
"Must have one!"
It’s definitely a nice gift for a girl! So beautiful and cute. Service is...
Prabhu Subbiah - 3 days ago
100%
"Beautiful!"
Beautiful jewellery, beautifully made & quick delivery. Very happy with my...
Trusted Customer - 3 days ago
100%
"Utterly fantastic!"
Excellent service, and the most beautiful parcel I ever received. Attention to...
Stacy Bellingham - 3 days ago
100%
"Very pleased with the service."
I was very pleased with the quick delivery of my order. It is a birthday...
Avril Barnes - 3 days ago
100%
"Beautiful Jewellery, Beautifully packaged"
Easy to order from their site. Lots of beautiful jewellery to choose from....
Mandy Beaumont - 3 days ago
100%
"necklace"
very good quality came very quickly was a present for my mum she loved it
Trusted Customer - 3 days ago
100%
"5/5"
Product was perfect and the delivery was quick
Trusted Customer - 3 days ago
100%
"Gorgeous jewellery and very good quality"
Very quick service! No problems and personalisation was great without any...
Michelle Morton - 3 days ago