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Care and Cleaning

Please be aware that over the course of time, discoloration may occur with silver or gold plated jewellery. This is due to general wear and tear and the acidity of your skin. When you are not wearing your jewellery, it should be stored in a box, or wrapped in tissue paper to maintain its polished look and avoid tarnishing.

Silver, gold and rose gold plated jewellery

To care for your jewellery please avoid coming into contact with water, perfume, lotions, hairsprays and detergents as this may cause your jewellery to tarnish. Most of our jewellery is costume jewellery and is therefore not designed to be worn constantly. Please do not sleep or shower with your jewellery. To keep your jewellery looking its best, polish using a soft cloth or gently buff.

When washing your hands with soap and water or using hand sanitisers, we recommend taking any rings of beforehand to help maintain the longevity of your jewellery and ensuring your hands are completely dry before putting it back on.

Sterling Silver (925) jewellery

Sterling Silver is a precious metal that will naturally tarnish over time. This darkening of the metal is not related to its quality, it is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. To slow down the tarnishing, we recommend that your jewellery is stored in a container (ideally a lined box or soft pouch) and away from direct sunlight. To remove the tarnished layer we suggest that you polish your jewellery with a soft cloth periodically.

Gold and Rose Gold Plate (18K) jewellery

All of our charms and chains are made from high quality 18 Karat gold plate. Gold plate may tarnish over time but the darkening of the metal is not related to its quality. It is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. We recommend you to treat your jewellery with utmost care and attention. We advise you to remove your jewellery before going to bed, showering, doing housework or swimming and keep it in a jewellery box; avoid direct exposure to some chemicals (solvent, hair spray, perfumes) and high temperatures. We suggest that you polish your jewellery with a soft cloth periodically.

In the interests of hygiene, earrings cannot be returned or refunded

Replacement or exchange can only be considered where jewellery has been treated with care, and has not been personalised.

Average Customer Rating:
94%
4.7/5 Feefo

Independent Service Rating Based on 13636 verified reviews Read all reviews
100%
"Great service and lovely gifts to keep"
Really great service and lovely gifts to have as keepsakes personalities is...
Trusted Customer - 17 hours ago
100%
"Great choice for a present"
I'm happy with my order, it was easy to order and delievered really fast.
Bojana Patkovic - 18 hours ago
100%
"Amazing!"
Great service! Love everything I buy from this online shop! Always my go to!
Alexandra Dixon - 19 hours ago
100%
"Stunning pieces of jewellery, very professional service"
The pieces I have bought so far have been absolutely stunning. Will definitely...
Alexandra Stacey - 19 hours ago
100%
"Beautiful necklaces."
Beautiful necklace This is the second one I have purchased both different but...
Trusted Customer - 1 day ago
100%
"Excellent service, the bracelet was absolutely stunning"
Excellent service and the bracelet was absolutely stunning
Sinead Gallagher - 1 day ago
100%
"Silver name necklace"
Fast delivery amazing quality
Trusted Customer - 2 days ago
100%
"Easy & Beautiful"
Easy to use website, ordering, quick delivery but most important beautifully...
Anthony Brice - 2 days ago
100%
"Beautiful personalised necklaces"
Brought 2 necklaces with an names and birth stone. Wow they where beautiful-...
Charlotte Britten - 2 days ago
100%
"Brilliant Product,Fast Service"
Quick service, Beautiful Product
Keira Hannigan - 2 days ago
100%
"Amazing jewellery"
Fab service and fast delivery
Samantha Tingley - 2 days ago
100%
"Birthstone necklace"
Such quick service and free delivery ! Beautiful jewellery
JULIE STAPLETON - 2 days ago
100%
"Excellent service and beautiful jewellery"
They had quick delivery and it came in a beautiful box, I would use again. I...
Trusted Customer - 2 days ago
100%
"Beautiful Gift."
Website was easy to use and I was able to personalise the bracelet easily. Very...
Natalie - 2 days ago
100%
"Jelly cat"
Very pleased with product and delivery
Cheryl Seaton - 2 days ago