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Care and Cleaning

Please be aware that over the course of time, discoloration may occur with silver or gold plated jewellery. This is due to general wear and tear and the acidity of your skin. When you are not wearing your jewellery, it should be stored in a box, or wrapped in tissue paper to maintain its polished look and avoid tarnishing.

Silver, gold and rose gold plated jewellery

To care for your jewellery please avoid coming into contact with water, perfume, lotions, hairsprays and detergents as this may cause your jewellery to tarnish. Most of our jewellery is costume jewellery and is therefore not designed to be worn constantly. Please do not sleep or shower with your jewellery. To keep your jewellery looking its best, polish using a soft cloth or gently buff.

When washing your hands with soap and water or using hand sanitisers, we recommend taking any rings of beforehand to help maintain the longevity of your jewellery and ensuring your hands are completely dry before putting it back on.

Sterling Silver (925) jewellery

Sterling Silver is a precious metal that will naturally tarnish over time. This darkening of the metal is not related to its quality, it is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. To slow down the tarnishing, we recommend that your jewellery is stored in a container (ideally a lined box or soft pouch) and away from direct sunlight. To remove the tarnished layer we suggest that you polish your jewellery with a soft cloth periodically.

Gold and Rose Gold Plate (18K) jewellery

All of our charms and chains are made from high quality 18 Karat gold plate. Gold plate may tarnish over time but the darkening of the metal is not related to its quality. It is a natural reaction of the metal to the oxygen in the air that can be removed by cleaning your jewellery. We recommend you to treat your jewellery with utmost care and attention. We advise you to remove your jewellery before going to bed, showering, doing housework or swimming and keep it in a jewellery box; avoid direct exposure to some chemicals (solvent, hair spray, perfumes) and high temperatures. We suggest that you polish your jewellery with a soft cloth periodically.

In the interests of hygiene, earrings cannot be returned or refunded

Replacement or exchange can only be considered where jewellery has been treated with care, and has not been personalised.

Average Customer Rating:
4.6/5 Feefo

Independent Service Rating Based on 12477 verified reviews Read all reviews
"Wonderful gift ideas"
Excellent quality, product is perfect just as shown on website. Beautifully...
Trusted Customer - 14 hours ago
Excellent service, free delivery and extremely quick delivery from the UK to...
Trusted Customer - 15 hours ago
"Lovely silver necklace"
Very good service. Nice product.
Trusted Customer - 15 hours ago
"Gorgeous gifts at reasonable prices."
Prompt service.I had a query which they dealt with straight away even though it...
Susan Wooldridge - 15 hours ago
"Very pretty necklace great service"
Fast delivery great Communication and I’m sure my daughter will love her gift
Lisa Keegan - 15 hours ago
"Lovely gift"
Lovely gift, well presented and true to description. Great customer service and...
Trusted Customer - 15 hours ago
"Swift, simple and good quality"
From selection to checkout the website was so easy to use. The delivery was...
Cara Walton - 16 hours ago
"Excellent company ** will be ordering again."
Julie - 16 hours ago
"First class service"
Excellent service and beautiful jewellery. I would definitely recommend Bloom...
Linda Matthews - 16 hours ago
"Birthstone bracelet"
Lovely gifts to chose from. I chose a silver bracelet(delicate) and four...
LINDA STOCKS - 16 hours ago
"The necklace I ordered for my daughter was just beautiful. She adores it"
Great delivery and beautiful necklace. Just what I was looking for
SUE BRADLEY - 16 hours ago
"Beautiful personalised jewellery"
Beautiful personalised jewellery
Trusted Customer - 16 hours ago
"I’ll be back for more"
Great birthstone chains arrived beautifully wrapped in boxes. Quality very good...
Shelley-Marie Tilley - 16 hours ago
"Third order, just love the items and service"
Just great again, swift delivery, beautiful items, perfect
Louella Vickers - 1 day ago
"Experiência a repetir"
Fiz duas compras na bloom para diferentes ocasiões e em ambas foi sucesso...
Trusted Customer - 1 day ago