Delivery Options for the UK
During this time we have fewer staff in the Studio and are following Social Distancing guidelines. This is to ensure our fantastic team stays safe. We aim for all orders to be dispatched within 1-3 working days for our standard delivery options. Once dispatched we expect your personalised order to arrive within 1-5 working days.
If you need a guaranteed, speedier service, you can pay a small fee to upgrade to Express which means that you will receive your order on the next working day. Orders placed after cut off will be dispatched the following working day.
*PLEASE NOTE: Royal Mail is currently experiencing service delays across the country so there may be a longer delay between dispatch and delivery, more information can be found via this link - Royal Mail Service Update.
Delivery Options Outside the UK
All international orders are dispatched within 1-3 working days via a tracked international service, where available. Some locations are exempt from a tracked delivery service, you can see this at checkout when you place your order. Orders over £40 will be shipped free of charge.
Orders shipped outside the UK may be liable to import duties charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our UK studio. Please note the custom process might incur additional delays.
Once dispatched we expect your order to arrive within 5-7 working days. If your order was dispatched via a tracked service you can visit Track and Trace to follow your order using your Royal Mail tracking number.
Rest of the World Orders
Once dispatched we expect your order to arrive within 7-14 working days, if your order was dispatched via a tracked service you can visit Track and Trace to follow your order using your Royal Mail tracking number.
If you do not have your Royal Mail tracking number, you can contact us by emailing firstname.lastname@example.org.
PLEASE NOTE: that there are currently selected countries not accepting mail, unfortunately, we will not be accepting orders from those countries. A list of these can be found via the following link - Royal Mail International Delivery.
Last Order Dates (UK)
To guarantee delivery* in the UK by Christmas, orders must be received before the following dates, any orders placed after this period will not be shipped in time for Christmas
|Delivery Method||Order By 2PM|
|UK Standard Delivery||Tuesday 21st December|
|UK Express Delivery||Thursday 23rd December|
Last Order Dates (International)
To guarantee* delivery before Christmas to countries outside of the UK, orders must be received before the following dates
|Delivery Destination||Order By 2PM|
|Caribbean||Wednesday 1st December|
|Australia, Greece, Italy, New Zealand and Portugal||Monday 6th December|
|Africa, Central and South America, Asia, Far and Middle East||Wednesday 8th December|
|Cyprus, Malta and Sweden||Friday 10th December|
|Eastern Europe (Except Czech Republic, Poland and Slovakia), Turkey||Saturday 11th December|
|Canada, Czech Republic, Finland, Poland and USA||Monday 13th December|
|Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain, Switzerland||Thursday 16th December|
*We do guarantee pre-Christmas delivery for in-stock items but will not be responsible for any parcel stuck with your resident country customs, missing parcels or any Royal Mail issues that may prevent your delivery arriving in good time.