FREE Post and Packaging
Hand Personalised Jewellery
Work With Us
We are always looking to meet new and creative people who think they have something to offer Bloom Boutique.
Please get in touch at firstname.lastname@example.org if you would like to have a chat.
Customer Care Advisor
Permanent, Full Time
Bloom Boutique is one of Devon’s hidden gems who are continuing their exciting journey of growth. We are looking for talented people to share this journey with us. Bloom Boutique is a fast paced, online brand who specialise in personalised gifts, not just to our extensive UK customer base, but internationally too.
We have an exciting opportunity for a Customer Care Advisor based in Totnes.
This role requires you to work as a small team and is truly multichannel. You will provide an exceptional high level of service via inbound calls, messages via Not on the Highstreet and our own website, various social media platforms and review sites. The team also administer the returns process and are the port of call for all queries relating to service and products. As a dynamic, but small team, you will be someone who enjoys variety through your day and can turn your hand to different areas of the business as and when required.
The hours for this role are Monday to Friday (Some flexibility over working weekends is required for our busy periods) 9.00 until 17.00, working 40 hours per week.
To be successful for this position you will have proven ability in the following:-
• Exceptional Customer Care experience ideally within a similar type of role
• Good level of written communication
• Able to remain calm when under pressure
• Able to prioritise workload
• Attention to detail
• Trouble shooting skills
• Strong team player
• Great sense of humour and an absolute love for our products
• Previous experience of Not on the Highstreet backoffice and/or Magento.
In return we offer a competitive salary, 28 days annual leave per annum, Cookie Wednesday and up to 60% off our fantastic products.
Closing date is 17 April 2019.
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