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Work with Bloom Boutique

Work With Us

We are always looking to meet new and creative people who think they have something to offer Bloom Boutique.

Please get in touch at recruitment@bloom-boutique.co.uk if you would like to have a chat.

Current Vacancies

Customer Care Advisor
Permanent, Full Time

Bloom Boutique is one of Devon’s hidden gems who are continuing their exciting journey of growth. We are looking for talented people to share this journey with us.

Bloom Boutique is a fast paced, online business who specialise in personalised gifts, not just to our extensive UK customer base, but internationally too. We have an exciting opportunity for a Customer Care Advisor based in Totnes.

This role requires you to work as a small team and is truly multichannel. You will provide an exceptional level of service via inbound calls, messages through Not on the Highstreet, our own website, various social media platforms and review sites. The team also administer the returns process and are the port of call for all queries relating to service and products.

As a dynamic, but small team, you will be someone who enjoys variety through your day and can turn your hand to different areas of the business as and when required. You will be able to keep calm under pressure and enjoy the buzz of getting the job done.

The hours for this role are Monday to Friday (Some flexibility over working weekends is required for our busy periods) 9.00 until 17.00, working on average 40 hours per week.

To be successful for this position you will have proven ability in the following:-

Essential

  • Exceptional Customer Care experience ideally within a similar type of role.
  • Be able to achieve a minimum typing speed of 35 WPM.
  • Good level of written communication.
  • Able to remain calm when under pressure.
  • Able to prioritise workload.
  • Attention to detail.
  • Positive outlook.
  • Strong team player.
  • Great sense of humour and an absolute love for our products.

  • Desirable

  • Previous experience of Not on the Highstreet backoffice and/or Magento.

  • In return we offer a competitive salary, 28 days annual leave per annum, Cookie Wednesday and up to 60% off our fantastic products.

    Average Customer Rating:
    92%
    4.6/5 Feefo

    Independent Service Rating Based on 5240 verified reviews Read all reviews
    100%
    "Excellent service and quality"
    Would definitely recommend. Great service and very good quality
    Trusted Customer - 1 day ago
    100%
    "Beautiful gift ????"
    Fast shipping. Exellent company
    Anna Guga - 1 day ago
    100%
    "Engraved Necklace"
    I am absolutely delighted with the engraved necklace of my grandmothers...
    Trusted Customer - 1 day ago
    100%
    "Great product"
    Excellent product and good service
    Robin Watkins - 1 day ago
    100%
    "Excellent service and beautiful necklace"
    Easy to order and quick delivery. Necklace was for my daughters birthday and...
    Carol Devlin - 1 day ago
    100%
    "Must have one!"
    It’s definitely a nice gift for a girl! So beautiful and cute. Service is...
    Prabhu Subbiah - 2 days ago
    100%
    "Beautiful!"
    Beautiful jewellery, beautifully made & quick delivery. Very happy with my...
    Trusted Customer - 2 days ago
    100%
    "Utterly fantastic!"
    Excellent service, and the most beautiful parcel I ever received. Attention to...
    Stacy Bellingham - 2 days ago
    100%
    "Very pleased with the service."
    I was very pleased with the quick delivery of my order. It is a birthday...
    Avril Barnes - 2 days ago
    100%
    "Beautiful Jewellery, Beautifully packaged"
    Easy to order from their site. Lots of beautiful jewellery to choose from....
    Mandy Beaumont - 2 days ago
    100%
    "necklace"
    very good quality came very quickly was a present for my mum she loved it
    Trusted Customer - 2 days ago
    100%
    "5/5"
    Product was perfect and the delivery was quick
    Trusted Customer - 2 days ago
    100%
    "Gorgeous jewellery and very good quality"
    Very quick service! No problems and personalisation was great without any...
    Michelle Morton - 2 days ago
    100%
    "Excellent choice"
    Very quick delivery next day. Good quality of the products and exactly the same...
    Maria Nikolaidi - 3 days ago
    100%
    "Positive experience"
    The bracelet is exactly as I imagined and came in a lovely gift box. It was an...
    Trusted Customer - 3 days ago