Free Worldwide Delivery with Luxury Gift Box

Work with Bloom Boutique

Work With Us

We are always looking to meet new and creative people who think they have something to offer Bloom Boutique.

Please get in touch at recruitment@bloom-boutique.co.uk if you would like to have a chat.

Current Vacancies

Customer Care Advisor
Permanent, Full Time

Bloom Boutique is one of Devon’s hidden gems who are continuing their exciting journey of growth. We are looking for talented people to share this journey with us.

Bloom Boutique is a fast paced, online business who specialise in personalised gifts, not just to our extensive UK customer base, but internationally too. We have an exciting opportunity for a Customer Care Advisor based in Totnes.

This role requires you to work as a small team and is truly multichannel. You will provide an exceptional level of service via inbound calls, messages through Not on the Highstreet, our own website, various social media platforms and review sites. The team also administer the returns process and are the port of call for all queries relating to service and products.

As a dynamic, but small team, you will be someone who enjoys variety through your day and can turn your hand to different areas of the business as and when required. You will be able to keep calm under pressure and enjoy the buzz of getting the job done.

The hours for this role are Monday to Friday (Some flexibility over working weekends is required for our busy periods) 9.00 until 17.00, working on average 40 hours per week.

To be successful for this position you will have proven ability in the following:-

Essential

  • Exceptional Customer Care experience ideally within a similar type of role.
  • Be able to achieve a minimum typing speed of 35 WPM.
  • Good level of written communication.
  • Able to remain calm when under pressure.
  • Able to prioritise workload.
  • Attention to detail.
  • Positive outlook.
  • Strong team player.
  • Great sense of humour and an absolute love for our products.

  • Desirable

  • Previous experience of Not on the Highstreet backoffice and/or Magento.

  • In return we offer a competitive salary, 28 days annual leave per annum, Cookie Wednesday and up to 60% off our fantastic products.

    Average Customer Rating:
    92%
    4.6/5 Feefo

    Independent Service Rating Based on 4771 verified reviews Read all reviews
    100%
    "Extremely happy"
    Extremely quick service with no problems
    Trusted Customer - 27 days ago
    100%
    "A friend gave me one. So impressed, bought similar one for another friend"
    Excellent service. Quality good for price. Communication about delivery was...
    Trusted Customer - 1 month ago
    100%
    "Top quality; great prices!"
    Super fast delivery; the necklaces are beautiful. The display boxes they come...
    Jessica Cousins - 1 month ago
    100%
    "Very quick delivery, exactly as described"
    This is the second time I have bought from Bloom Boutique and again I wasn’t...
    Shirley Roberts - 1 month ago
    100%
    "Recommend"
    The necklace I ordered was just as shown and the engraving looked lovely. It...
    Trusted Customer - 1 month ago
    100%
    "Very pleased with the pendants"
    I bought 2 pendants for my grandaughters and they were perfect.
    Elizabeth Boulton - 1 month ago
    100%
    "Lovely item"
    Great quality and fast delivery
    Trusted Customer - 1 month ago
    100%
    "Outstanding"
    Fast, efficient service, excellent product, beautiful packaging, highly...
    Trusted Customer - 1 month ago
    100%
    "Would definitely recommend!"
    I bought a personalised bracelet set, it came so fast and the quality is great!...
    Samantha Scotland - 1 month ago
    100%
    "Brilliant ????"
    Fantastic service & product. Would definitely buy again. Thanks Bloom! x
    Trusted Customer - 1 month ago
    100%
    "Beautiful Products"
    Highly recommend! Bought two beautiful personalised pieces. Very fast delivery,...
    sarah fleming - 1 month ago
    80%
    "Very efficient and serious company."
    Delivery was very fast and efficient. Packing was excellent. The products...
    Trusted Customer - 1 month ago
    100%
    "Bloom boutique are amazing,"
    These products are beautiful, it was so easy to order with engraving and it...
    Karen O - 1 month ago
    100%
    "Brill - but lack of customer service"
    Fast quick and efficient PERFECT Although I did message customer services and...
    Trusted Customer - 1 month ago
    100%
    "Beautiful jewellery, amazing service!"
    I ordered a bracelet and had it personalised with the word ‘aunty’ to...
    Trusted Customer - 1 month ago