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Work with Bloom Boutique

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We are always looking to meet new and creative people who think they have something to offer Bloom Boutique.

Please get in touch at recruitment@bloom-boutique.co.uk if you would like to have a chat.

Current Vacancies

Customer Care Advisor
Permanent, Full Time

Bloom Boutique is one of Devon’s hidden gems who are continuing their exciting journey of growth. We are looking for talented people to share this journey with us.

Bloom Boutique is a fast paced, online business who specialise in personalised gifts, not just to our extensive UK customer base, but internationally too. We have an exciting opportunity for a Customer Care Advisor based in Totnes.

This role requires you to work as a small team and is truly multichannel. You will provide an exceptional level of service via inbound calls, messages through Not on the Highstreet, our own website, various social media platforms and review sites. The team also administer the returns process and are the port of call for all queries relating to service and products.

As a dynamic, but small team, you will be someone who enjoys variety through your day and can turn your hand to different areas of the business as and when required. You will be able to keep calm under pressure and enjoy the buzz of getting the job done.

The hours for this role are Monday to Friday (Some flexibility over working weekends is required for our busy periods) 9.00 until 17.00, working on average 40 hours per week.

To be successful for this position you will have proven ability in the following:-

Essential

  • Exceptional Customer Care experience ideally within a similar type of role.
  • Be able to achieve a minimum typing speed of 35 WPM.
  • Good level of written communication.
  • Able to remain calm when under pressure.
  • Able to prioritise workload.
  • Attention to detail.
  • Positive outlook.
  • Strong team player.
  • Great sense of humour and an absolute love for our products.

  • Desirable

  • Previous experience of Not on the Highstreet backoffice and/or Magento.

  • In return we offer a competitive salary, 28 days annual leave per annum, Cookie Wednesday and up to 60% off our fantastic products.

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